Terms and Condition

📜 Terms & Conditions

Effective Date: 22-04-2025

Welcome to Ruh Greens! By accessing or using our website (ruhgreens.com), subscribing to our services, or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. Use of Our Website

  • You must be at least 18 years old to make a purchase or subscribe.

  • You agree not to misuse the website or interfere with its normal operation.

2. Product Availability

  • All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.

  • As we deal in fresh produce, availability may vary due to seasonal or environmental factors.

3. Delivery Policy

  • Orders are delivered within 2 hours in select areas of Surat.

  • Accurate address details are your responsibility. We are not liable for delivery issues due to incorrect or incomplete information.

4. Subscription Model

  • You can subscribe to weekly, bi-weekly, or monthly plans.

  • Modifications or cancellations must be made at least 24 hours before the next scheduled delivery.

5. Payments & Pricing

  • Prices are displayed in INR and include applicable taxes.

  • We reserve the right to update prices without prior notice.

  • Payments are processed securely through our payment gateway partners.

6. Refund & Cancellation

  • Due to the perishable nature of greens, refunds are only applicable for spoiled or undelivered items.

  • Any issues must be reported within 4 hours of delivery with photos as proof.

7. User Account

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Ruh Greens reserves the right to suspend or terminate accounts that violate our policies.

8. Intellectual Property

  • All content, including images, logos, and text, is the property of Ruh Greens and may not be used without written permission.

9. Limitation of Liability

  • Ruh Greens is not liable for any indirect or consequential damages resulting from the use or inability to use our services.

10. Changes to Terms

  • We may update these Terms at any time. Continued use of the site signifies your acceptance of any changes.